Terms of use

terms of use

General terms and conditions

We are Suneglobal ( hereinafter referred to as "we", "the Company" or Suneglobal ) and we own and operate the website www.suneglobal.com ( hereinafter referred to as "this website" or suneglobal.com) . Our website provides an online shopping model through the Internet (including through the use of applications) and provides one-stop delivery services (the "Service").

Please read these Terms carefully before you use this website. By using this website or any part thereof, you agree to be bound by the following terms and conditions. We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will be effective on the date of posting.

  1. Register
    1. You must register with us before using the Services or making an order. By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or older and have the ability to form legally binding contracts.
    2. When registering, you must:
      (i) Provide accurate, complete and up-to-date registration information;
      (ii) Ensure that personal user names and passwords are properly kept;
      (iii) Authorize us to assume that only you or someone authorized by you can log in to this website using your username and password.
    3. If there are any changes to your registered information, you must notify us immediately to ensure that we can contact you effectively.
    4. If we have reasonable grounds to suspect that the information you have registered is untrue, inaccurate, not current or incomplete, we have the right to cancel your order or cancel your registration. In this case, you hereby agree not to file any lawsuit or claim against us to recover any compensation.
  2. order
    1. When you place an order, the product price will be as shown on the day of order.
    2. All product prices on this website are calculated in Hong Kong dollars.
    3. The system will send an email to the email address you registered to confirm that we have received your order. This email does not constitute a delivery commitment for the ordered product items.
    4. We reserve the right, at our sole discretion, not to accept or cancel orders for any reason, including but not limited to:
    5. There is not enough stock of the product you ordered; 2. Delivery cannot be arranged for your area; or 3. The price marked on one or more products you ordered is due to human or computer error or the price provided by the supplier. The error occurred due to incorrect pricing information.
    6. You can cancel your order by notifying us twenty-four (24) hours before delivery time. However, you must obtain our confirmation before we can complete it.
  3. Payment
    1. Our company accepts VISA, MasterCard, American Express, UnionPay, Ricai Card, Alipay HK, WeChat Pay, FPS, PayPal, Octopus APP, "O! ePay" App, TNG payment and With Google Pay, all orders will be settled in Hong Kong dollars.
    2. We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.
    3. We do not collect or retain your credit card information. If you choose to store your credit card information for express checkout, you agree and accept that the information will be encrypted and retained by the third-party payment service provider.
    4. Pay with VISA, MasterCard, American Express, UnionPay, Rich Card, Alipay HK, WeChat Pay, FPS, PayPal, "O! ePay" App* and Google Pay, Xintian Culture The development's shopping payment limit is HK$10,000 per transaction; for payments with TNG, the limit is HK$1,000 per transaction; and the daily transaction limit for Octopus online payments is HK$1,000.

* FPS and Octopus O! ePay are subject to the daily transaction limit of the account.

  1. The company reserves the right to change the payment methods for online shopping at any time without prior notice.
  2. The products and prices displayed on this website are for reference only and are subject to changes or changes during actual transactions.
  1. Delivery service
    1. Door-to-door delivery service: Before using the promotional code, you can enjoy free delivery service when the purchase amount exceeds HK$350. If the purchase amount is less than HK$350 before using the promotional code, a delivery service fee of HK$20 will be required. Please note that each order is limited to a single delivery location.
      Smart cabinet self-pickup service: As long as your order meets the smart cabinet self-pickup conditions, you can use the smart cabinet self-pickup service. Before using the promotional code, you can enjoy free smart locker self-pickup service if your purchase amount exceeds HK$150. If the purchase amount is less than HK$150 before using the promotional code, a smart locker self-pickup service fee of HK$15 will be required. Smart cabinet self-pickup conditions:
      The total weight of the goods does not exceed 4 kilograms 2. The total volume of the goods is less than 100% 3. All goods are in smart cabinets and are eligible for self-pickup at the pick-up point: with purchases over HK$30, you can enjoy free pick-up at the pick-up point. If the purchase amount is less than HK$30, you need to pay a self-pickup service fee of HK$30 at the pick-up point.
      Please note that each order is limited to a single delivery location, smart locker or pickup point.
    2. For delivery addresses without lift service, delivery service is limited to the eight floors above the ground floor.
    3. Delivery service will be postponed when a gale signal is hoisted, a red or black rainstorm warning is in effect, or weather conditions we judge to be unsafe for delivery. Our company will contact you to change the delivery date.
    4. We currently deliver goods during restricted hours to the following areas (except public holidays): (i) Ma Wan, (ii) Discovery Bay, (iii) Tung Chung District, (iv) Airport. (i) Ma Wan designated delivery time: every Tuesday and Saturday (12:00 – 16:00); (ii) Discovery Bay designated delivery time: every Tuesday and Saturday (12:00 – 16:00); ( iii) Tung Chung designated delivery time: every Tuesday and Saturday (16:00 – 22:30); (iv) Airport designated delivery time: every Thursday (10:00 – 14:30).
    5. We currently do not deliver to the following areas: (1) Islands area, including AsiaWorld-Expo, Disneyland, Lamma Island, Cheung Chau and Ping Chau (except the Airport, Ma Wan, Discovery Bay and Tung Chung), (2) Any controlled areas and areas where trucks are prohibited from entering.
    6. We will deliver the products you order to the delivery address you provide through our staff or third-party suppliers. When the product is delivered to the delivery address you provided, you must receive the product in person (unless you have given us special instructions to leave the delivery items outside the door or at the lobby management office (you must be responsible for such delivery) You bear the risk of loss of the delivered product under any circumstances). If you are unable to receive the product for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order.
    7. After placing an order, if there are any changes to the delivery address or selected delivery time, you can notify us of the changes twenty-four (24) hours before the delivery time for arrangement.
    8. When the product you purchased has been delivered to you, you will become the owner of the product. Once the products have been delivered to you, they will be held at your own risk and we will not be responsible for their loss or damage.
    9. If the order includes alcohol, the recipient must be 18 years or older.
  2. Refunds and returns
    1. Please read the return or exchange policy specified for individual products before ordering.
    2. If you find after receiving the goods that the product is damaged/the packaging is incomplete, the use period is less than 30 days (except for products marked with a short use period and special sales items with a special use period), or there are quality problems or omissions or errors For delivered products, you can apply to us for return or exchange within seven (7) days of the delivery date, but you must meet the following prerequisites:-
      (a) Provide valid proof of details of the items requested to be returned;
      (b) Present valid documents/evidence to prove that the product in question was purchased on .com;
      (c) Take images of the problematic product as soon as possible and send them to us via email/instant messaging software as evidence;
      (d) The goods requested to be returned are unused, in the condition in which they were originally sold and unused; and
      (e) Provide all parts and accessories for the returned goods, including instructions, certificates, labels, markings, consumables, bags and boxes, etc.
    3. If you meet the requirements of item 2 above and we are satisfied with it, we will arrange return and exchange of the same product within seven (7) days after approving the return. If the product is not in stock and we have received payment, we can refund the amount of the product to you from your payment account.
  3. ownership

All risks in the products pass to you upon delivery, but Xintian Culture retains ownership of the products until all relevant payments have been received.

  1. force majeure

If due to any "force majeure" reasons (including due to fire, casualties, accidents, acts of God, natural disasters, any laws, orders, declarations, regulations, requirements or requirements of the Hong Kong Special Administrative Region Government or any of its agencies, strikes, labor disputes, Labor shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, transportation delays or any other reasons beyond Xintian Culture’s reasonable control (whether or not similar to the aforementioned reasons)), resulting in Xintian Culture’s inability to perform its duties on this website Xintian Culture shall not be held liable within the scope of such obstruction.

  1. Disclaimer
    1. The Company, its employees, contractors and any third-party suppliers (hereinafter collectively referred to as "Xintian Culture") do not make any representations or warranties about the following matters:

(i) the completeness, quality, operation, use, accuracy or timeliness of suneglobal.com or all information stored or accessed by this server or any other suneglobal.com server ( the "Information" ) , or any fitness for any purpose or use;
Any products or services requested, provided or obtained through suneglobal.com or based on relevant information;
Browsing suneglobal.com or related information will be uninterrupted, or the information will be accurate, or the information will not contain any computer viruses or will not be contaminating or destructive;

  1. You may not rely on the information. Xintian Culture does not assume any responsibility for any indirect or direct damages, losses, costs or expenses incurred by you as a result of relying on or using the relevant information or this website.
  1. ensure
    1. You promise not to use this website for the following purposes:
    2. Upload, post, email, make available or otherwise transmit information that you do not have any right (whether by title, contract or custody) to transmit or that is unlawful, harmful, threatening, defamatory, harassing, deceptive or defamatory. or any content that is otherwise objectionable; 2. Impersonate any person or organization by using any Service to transmit false or forged content; 3. Upload, post, email or otherwise send, provide or otherwise Transmit any content that violates any proprietary or intellectual property rights (including but not limited to patent, trademark, trade secret, copyright of any party); 4. Upload, publish, email, provide or otherwise transmit any unauthorized content Advertisements, promotional materials, "spam", "spam", "chain letters", "laminated schemes" or other forms of soliciting business, except for promotional materials or advertisements expressly approved by the Company in writing; 5 .Upload , post, email or otherwise send content that contains software viruses or other computer code, files or programs that may interfere with, damage or limit this website and/ or computer software or hardware or related telecommunications facilities; 6. Interfere with or disrupt services, servers or networks through which services are provided, or fail to comply with the requirements, procedures, policies or regulations of such networks; 7. Collect or store other users' personally identifiable information.
    3. You understand that this website has no obligation to screen content in advance, but that this website has the right (but not the obligation) to refuse or delete any content that may be made available through the service in its sole discretion. Without prejudice to the above rights, this website reserves the right to delete content that it deems to be in violation of the terms and conditions or that it deems to be otherwise inappropriate.
  • user generated content
    1. When you submit any user-generated content (including all text, files, images, photographs, sounds, videos or other materials) ("User Content") to our website, you grant us a perpetual, irrevocable, non-exclusive, worldwide a non-exclusive, transferable, sublicensable, fully paid-up, royalty-free license to reproduce, distribute, communicate to the public, publicly perform, revise, prepare derivative works from, display and otherwise use the User Content on the Site (including but not Limited to promoting and forwarding part or all of the website in any media form and through any media channels). Without limitation, the rights you grant to us under this paragraph include the right to grant sublicenses to each Site user to use the User Content as permitted by the functionality of the Site from time to time. You hereby waive, and cause to be waived by all other originators of User Content, all moral rights in the User Content (including the right to identify the originator of User Content or the right to object to derogatory treatment of any User Content), whether or not such rights currently exist or Exist anywhere in the world at any time in the future.
    2. Your representations, warranties and covenants:
    3. You have the legal rights and authority to grant the license in Item 1 above; b. You are the owner of the User Content and/or have all necessary rights and consents to grant us the license in Item 1 above , permission and license; c. By exercising the license in item 1 above , we will not infringe the intellectual property rights or other rights of any third party; d. If the user content identifies any individual (whether by name, picture or other means ), you have obtained all consents and permissions from such persons, allowing us to use the user content in accordance with the license in item 1 above; e. The user content does not include any content that may be illegal, defamatory, obscene, objectionable or harmful. The safety of any person, material intended to harass any person or inappropriate for display on the Website; and f. At our request, you will provide us with a written copy of any consents, permissions and licenses that you are required to obtain.
  • Linked sites

Certain links (including hyperlinks) on our website will take you away from our website. Links are provided for your convenience only and the inclusion of any link does not imply our support or endorsement of the linked site, its operators or its content. We are not responsible for the content of any website other than our website.

  • intellectual property

The intellectual property rights in all content, User Content, design, text, images and other material on this website, and the selection or arrangement thereof, are owned, controlled or licensed to us. Any authorized use without prior written approval is strictly prohibited. All trademarks, product names and company names or logos contained in this website are the property of the Company or the property of their respective owners. We do not grant approval for the use of any such trademarks, designs, product names, company names, logos or designations and such use may constitute an infringement of the rights of the holder.

  • General matters
    1. The Company reserves the right to modify these terms and conditions at any time without prior notice. In case of any dispute, the Company's decision shall be final.
    2. If there is a Chinese translation of these Terms and Conditions, if there is any difference in meaning between the Chinese and English versions, the English version shall prevail.
    3. We take privacy issues very seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.
    4. We reserve the right, in our sole discretion, to refuse access to our website or any part thereof without notice to any user and to refuse to provide our services to any user who breaches these terms and conditions.
    5. You may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions without our written consent.
    6. These Terms and Conditions set out the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements with respect to the subject matter of these Terms and Conditions. No party is entitled to rely on any agreement, understanding or arrangement not set out in these terms and conditions.
    7. These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts. If any part of this Agreement is legally unenforceable, that part will be effective to the greatest extent permitted by law, and the other parts will remain in full force and effect.
    8. You agree to defend, indemnify, and HOLD US, OUR DIRECTORS, OFFICERS AND AGENTS HARMLESS.
    9. If necessary, we will charge a fee of $0.5 per plastic shopping bag in accordance with Hong Kong laws.
  • Regarding the classification of industrial and commercial areas and non-industrial and commercial areas
    1. Industrial and commercial area coverage (courier company standard)
    2. Hong Kong Island: Sai Wan to Chai Wan, Wong Chuk Hang Industrial Estate, Aberdeen (except Southern District of Hong Kong Island), Tin Wan, Agung Ngan 2. Kowloon: Lai Chi Kok, Cheung Sha Wan, Tai Kok Tsui, Sham Shui Po, Prince Edward, Mong Kok, Yau Ma Tei, Jordan, Tsim Sha Tsui, Kowloon Tong (including Festival Walk and Productivity Council Building), San Po Kong, Ngau Tau Kok, Kowloon Bay, Kwun Tong, Yau Tong Industrial Estate, Tseung Kwan O Industrial Estate (except Sai Kung), To Kwa Wan , Hung Hom, Whampoa Promenade ( 18 to 22 Def Fung Street, Hung Hom ) 3. New Territories: Tsuen Wan, Tsing Yi Industrial Estate (except Sai Tso Wan Road), Kwai Chung, Tai Wai, Shatin (except Ma On Shan), Fo Tan, Fanling, Tai Po Industrial Area (including Tai Ping Industrial Centre), Fanling Industrial Area, Sheung Shui Industrial Area (including shopping malls near Sheung Shui MTR station), Yuen Long Industrial Area (including Yuen Long Wang Chau Industrial Estate), Tuen Mun Industrial Area, Tseung Kwan O Industrial District, Container Terminal 1-4
    3. Non-industrial and commercial area
    4. Location : Kowloon Station (Elements and International Commerce Centre), Kwun Tong (except Yue Man Place), Kowloon Tong, Kowloon City, Mei Foo, Tsing Yi, Tseung Kwan O, Ma On Shan, Sha Tin, Fo Tan, Heng Fa Chuen, Smithfield Road ( No. 12 (after), Victoria Road, Stonecutters Island, Happy Valley, Central Pier 3 , Hong Kong Science and Technology Park, Container Terminal 6-8, Ma Wan 2. Type : residential , shopping mall, street shop, market, government agency (Department of Health , HA, hospitals , fire stations, police stations, Electrical and Mechanical Services Department, Marine Department, libraries, etc.), schools (universities, primary schools, secondary schools, kindergartens), hotels, etc.
  • Offer details and terms
    1. The promotional codes or coupons we provide are only valid for one-time purchases through our website and are subject to the relevant terms and conditions.
    2. Partner store cash rebate cannot be used in conjunction with other offers*
      * Discounts refer to discount codes, Xintian Cultural neighborhood rebates, etc.
    3. Xintian Cultural Neighborhood Rebate cannot be used in conjunction with promotional code discounts
    4. New customer discount: New Xintian Culture customers must be customers who have never used the same phone number and/or door-to-door delivery address to register, and who have never successfully purchased from Xintian Culture. If it is found that any customer has used the same phone number and/or door-to-door delivery address to register as a new customer, the new customer offer will be canceled immediately and all ordered goods will be refunded to the original price. Xintian Culture also reserves the right to cancel orders without prior notice.